Privacy Policy

1. Introduction

Fabrik Audio ("we," "us," "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains what personal data we collect, how we use it, and your rights in relation to it.

This policy applies to all personal data collected through the Fabrik Audio website and through the provision of our professional audio services.

If you have any questions about this policy or how we handle your data, please contact us at info@fabrikaudio.uk

2. What Data We Collect

We collect personal data in the following ways:

2.1 Contact Form
When you submit an enquiry through our website contact form, we collect:

  • Your name

  • Your email address

  • Any information you choose to include in your message

2.2 Booking and Intake Form
When you book a service or complete our client intake form, we collect:

  • Your name and email address

  • Details about your project (genre, reference tracks, file format, release plans etc.)

  • Any other information you provide in relation to your booking

2.3 Email Communication
When you contact us directly by email, we collect your email address and any personal information included in your message or attachments.

2.4 Website Analytics
We use Google Analytics to collect anonymised data about how visitors use the Fabrik Audio website. This may include your approximate location, device type, browser, pages visited and time spent on the site. This data does not identify you personally. For more information on how Google Analytics handles data, please visit google.com/policies/privacy.

2.5 Squarespace
Our website is hosted on Squarespace, which may collect certain technical data about your visit (such as IP address and browser information) as part of its standard platform operation. Please refer to Squarespace's own Privacy Policy for full details.

3. How We Use Your Data

We use the personal data we collect for the following purposes:

  • To respond to your enquiries and communicate with you about your project

  • To process your booking and deliver the services you have requested

  • To send you your finished masters and any related project correspondence

  • To issue invoices and process payments

  • To improve our website and services using anonymised analytics data

  • To comply with any legal obligations

We will not use your personal data for any purpose other than those listed above without your prior consent.

4. Email Marketing

We intend to introduce an email mailing list in the future, through which we may send updates, news and promotional content to subscribers. We will only add you to any mailing list with your explicit consent, and you will always have the option to unsubscribe at any time. We will update this policy with full details of any email marketing tools used when that service launches.

5. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

  • Contract — processing your data is necessary to provide the services you have booked

  • Legitimate interests — responding to enquiries and improving our services

  • Consent — where you have explicitly opted in, for example to receive marketing communications

  • Legal obligation — where we are required to process data to comply with applicable law

6. How Long We Keep Your Data

We retain personal data only for as long as is necessary for the purposes outlined in this policy:

  • Enquiry and correspondence data — retained for up to 12 months after our last communication, unless you become a client

  • Client project data — retained for up to [placeholder — insert your preferred retention period e.g. 2 years] after project completion, for reference and in case of any disputes

  • Invoice and payment records — retained for 6 years in line with HMRC requirements

  • Analytics data — retained as per Google Analytics' standard data retention settings

7. Sharing Your Data

We do not sell, rent or share your personal data with third parties for marketing purposes. We may share your data with the following third parties only where necessary to provide our services:

  • Google Analytics — anonymised website usage data

  • Squarespace — website hosting and form submission processing

  • Payment processors — [placeholder — insert your payment provider e.g. PayPal, Stripe] for the purpose of processing payments

  • File transfer services — [placeholder — insert your file delivery method e.g. WeTransfer, Dropbox] for the delivery of finished masters

All third-party services used by Fabrik Audio are required to handle your data in accordance with applicable data protection law.

8. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

  • Right of access — you can request a copy of the personal data we hold about you

  • Right to rectification — you can ask us to correct any inaccurate data we hold

  • Right to erasure — you can ask us to delete your personal data, subject to any legal obligations we have to retain it

  • Right to restrict processing — you can ask us to limit how we use your data in certain circumstances

  • Right to data portability — you can request your data in a portable format

  • Right to object — you can object to our processing of your data where we rely on legitimate interests as our legal basis

  • Right to withdraw consent — where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us at [email address placeholder]. We will respond within one month of receiving your request.

9. Cookies

The Fabrik Audio website uses cookies — small text files stored on your device — to support website functionality and analytics. These include:

  • Essential cookies — required for the website to function correctly

  • Analytics cookies — used by Google Analytics to collect anonymised usage data

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the website.

10. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. However, no method of transmission over the internet is entirely secure, and we cannot guarantee the absolute security of data transmitted to us electronically.

11. Third Party Links

Our website may contain links to external websites. This Privacy Policy applies only to the Fabrik Audio website, and we are not responsible for the privacy practices of any linked third-party sites. We recommend reading the privacy policy of any external site you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page, with the date of the most recent update shown at the top. We encourage you to review this policy periodically.

13. Contact and Complaints

For any questions or concerns about this Privacy Policy or how we handle your data, please contact:

Fabrik Audio

Didsbury, Manchester
ste@fabrikaudio.uk